Thursday, November 7, 2013

Muchera FAQ


Thank you for your purchase! We hope you love your Muchera gear! 

SPREAD THE WORD:
Muchera is a small local brand with an extreme passion and drive to grow!  We appreciate any sharing/liking/tweeting to anyone you think may be interested in our brand! 

Facebook - www.facebook.com/mucherasports
Twitter - www.twitter.com/mucherasports
Instagram - www.instagram.com/mucherasports

(@mucherasports #mucherasports #muchera #slidingpants)

To keep up with all Muchera social media happenings: https://www.rebelmouse.com/mucherasports/#

PAYMENT TROUBLESHOOTING:
Currently we accept PayPal only as they accept all major credit/debit cards. You do not need a Paypal account to make a payment.  Just click the "Don't have a PayPal account?" link and you can pay as if your using a normal credit card processor.  Once a payment is made, PayPal will email you a receipt with the transaction details and transaction ID#. Please keep this information handy in case you have any issues with the payment.

RETURN POLICY:
If you're unsatisfied with your gear, you may return it in its new and unused condition for a full refund.  If your sliders are game-used, we will replace "defective" gear within 30 days. Please contact us with your request for a refund or an exchange.

Considered "Defective" if:
- Ripping or separation of the padding from the main fabric after a few uses within 30 days
- Ripping or separation of waistband from the main fabric
- Complete ripping or separation of any stitching or seams from its counterpart (excludes loose threads which are normal over time) 

Not considered "Defective" if:
- Any fabric wears down or rips over time/use
- The fabric covering the knee or thigh pads rips or wears down over time/use

**PLEASE NOTE:  While we take pride and care in the quality of our materials and craftsmanship when building the product, it's still important to follow the care/dress instructions below to ensure your sliders last as long as possible.  As with all sliding shorts, pants, pads, etc., it's expected the fabric will wear down over time.  Good care of your sliding pants should last 2-3 seasons under good conditions.

WASHING INSTRUCTIONS:
To best handle your gear, do a normal wash, warm or cold water, and tumble dry low.  Do not use fabric softener or dryer sheets as these may affect the moisture wicking properties as well as weaken the fabric over time. 

SLIDING PANTS DRESS INSTRUCTIONS:
While Muchera prides itself on quality as the #1 priority, there is a best way to dress your sliders to ensure it doesn't rip.  Please take a look at this link for complete dressing instructions.  Remember, as with any type of compression fit gear..... the tighter the fit, the easier the rip!  For dress instructions click here.

FAQ:

What's the best size for me? Size Chart

Can I use Sliding Pants on turf?
Yes! Sliding Pants work on any playing surface (i.e. dirt, grass, clay, sand, and turf). Certainly, as with any fabric, sliding on gravel, rocks, concrete, etc., is NOT recommended.

Are Sliding Pants too hot to wear..... when it's hot?
That's a loaded question! Sliding Pants are indeed an additional layer worn underneath uniform pants or shorts.  However, the fabric used is extremely lightweight and moisture wicking. This means that moisture (your sweat) travels quickly through the fabric to the outer edge and dries quickly. This process helps keep you dryer longer which will in turn help keep you cool.  Unlike cotton where moisture soaks into the fibers of the garment and holds in all of your heat.  Also, Sliding Pants are designed to be worn as a base layer to help cut down on overall layers worn. 

What other sports can I use Sliding Pants for?
Sliding Pants were designed originally for baseball and softball players.  However, we found sliders work great for sports such as football, basketball, hockey, soccer, long boarding, dirt bike riding, and those mud run obstacle course races


Thank you and good luck this season!

www.muchera.com